Warranty, Refund and Exchange Policies
CONTENTS
MISS MAYFLY
Section 1: Miss Mayfly Manufacturer Warranty; Miss Mayfly Chest Waders, Wading Pants & Boots
Section 2: Miss Mayfly Labeled Product Warranty; Miss Mayfly Labeled Products (Fly Boxes, apparel, nets and other products that are labeled “Miss Mayfly”).
Section 3: Miss Mayfly Return, Refund & Exchange Policies; For all store products with the exception of affiliate partner products (Voited, GF Pet, Anglers Coffee).
AFFILIATE PARTNERS
Section 4: Warranty: Affiliate Partner Products. For products manufactured by affiliate partners (Voited, GF Pet, Anglers Coffee).
Section 5: Refund, Return & Exchange Policies; Affiliate Partner Products. For products manufactured by affiliate partners (Voited, GF Pet, Anglers Coffee).
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1) Miss Mayfly Manufacturer Warranty
Manufacturer Warranty for Miss Mayfly Chest Waders, Wading Pants & Boots
1a. 12 Month Limited Manufacturer Warranty: Miss Mayfly manufactured wading gear products are guaranteed against factory defects for 12 months from the date of delivery. Defective products will be either repaired or replaced. > Proof of purchase or warranty registration required.
Exclusions:
- The Manufacturer’s Warranty excludes damages caused by improper use and care or normal wear and tear. For these cases, see section 2: 6-Month “Miss Mayfly Tough” Guarantee.
- The Manufacturer Warranty excludes items purchased used or second-hand.
1b. 6-Month “Miss Mayfly Tough” Guarantee: Miss Mayfly will provide no-fee repairs within the first 6 months, for minor use caused damage to wading gear occurring during normal use, including minor seam failure, wearing of tape adhesion, or fabric tears.
Exclusions:
- The Miss Mayfly Tough Guarantee does not cover damage occurring outside of normal use. Normal use includes activities common to fishing and wading.
- The Miss Mayfly Tough Guarantee excludes items purchased used or second-hand.
Exceptions:
- Some damage may not be repairable. If a product is deemed unrepairable, Miss Mayfly will offer a significant discount towards a replacement product once the damaged product is returned.
1c. Repairs, 6 Months & Beyond: Minor consumer damage may be repaired for a minimal fee after review of the product. An estimate will be provided for approval.
Exceptions:
- Some damage may not be repairable; however, depending on purchase date, Miss Mayfly may offer a discount to be applied to a new product purchase. Please contact us to inquire.
How to Initiate a Warranty or Repair Request: Submit a “Warranty & Repair Request” through the Customer Service Dashboard. To review the process, see "Return & Exchange Process" below.
Warranty & Repair Shipping Policy
1d. 12 Month Limited Warranty: Miss Mayfly will provide an incoming (from you- to us) shipping label for items suspected of having a factory defect within the first 12 months of use. To obtain a label, customers must provide evidence of the defect using the “Warranty & Repair Request” form. Customers must use a label provided by Miss Mayfly, and any shipping fees paid by customers will not be refunded.
1e. 6-Month “Miss Mayfly Tough” Guarantee: Customers are responsible for return (from you- to us) shipping costs for use-caused repair requests. Miss Mayfly will cover outgoing (from us- to you) shipping costs and can provide a discounted incoming shipping label at the customer’s request and expense.
1f. Repairs, 6 Months & Beyond: Customers are responsible for return (from you- to us) shipping costs for use-caused repair requests. Miss Mayfly will cover outgoing (from us- to you) shipping costs and can provide a discounted incoming shipping label at the customer’s request and expense.
1g. International Orders: Internationally located customers are responsible for all shipping, duties, taxes, and fees associated with any purchase, return, exchange and/or warranty replacement. Warranty and repair laws differ by country and sometimes fall under warranty or repair processes which allows for consumers to send goods back for a temporary period of time without incurring additional duties and taxes. Customers should contact their country's appropriate agency to inquire about relevant laws.
- HS CODE: When an item is repaired and returned to the U.S., it should be classified under HS code 9802.001. Specifically, use 9802.00.40 for warranty repairs or alterations, and 9802.00.50 for non-warranty shipments.
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2) Miss Mayfly Label Warranty
Warranty for Miss Mayfly Labeled Products; Fly boxes, apparel, nets and other products that are labeled Miss Mayfly and not manufactured by Miss Mayfly.
2a. Three Month Limited Warranty: Miss Mayfly labeled products are guaranteed against factory defects for 3 months from the date of delivery. Defective products will be either repaired or replaced. > Proof of purchase is required.
Exclusions:
- The factory defect warranty excludes damages caused by improper use and care or normal wear and tear.
Warranty & Repair Shipping Policy
2b. Three Month Limited Warranty: Miss Mayfly will provide a return (from you- to us) shipping label for items suspected of having a factory defect within the first 3 months of use. To obtain a label, customers must provide evidence of the defect using the “Warranty & Repair Request” form. Customers must use a label provided by Miss Mayfly, and any shipping fees paid by customers will not be refunded.
2c. International Orders: Internationally located customers are responsible for all shipping, duties, taxes, and fees associated with any purchase, return, exchange and/or warranty replacement. Warranty and repair laws differ by country and sometimes fall under warranty or repair processes which allows for consumers to send goods back for a temporary period of time without incurring additional duties and taxes. Customers should contact their country's appropriate agency to inquire about relevant laws.
- HS CODE: When an item is repaired and returned to the U.S., it should be classified under HS code 9802.001. Specifically, use 9802.00.40 for warranty repairs or alterations, and 9802.00.50 for non-warranty shipments.
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3) Miss Mayfly Refund, Return & Exchange Policy
3a. Refunds: Miss Mayfly offers a 100% satisfaction guarantee. Refunds must be requested within 30 days of delivery, and products must be returned in new, unused condition in their original product packaging. Refunds will be issued back to the original form of payment, after the item is returned.
3b. Exchanges: Customers may exchange their products for the same product or for different products within 30 days of delivery if dissatisfied with the product. All products must be returned in new and unused condition in their original product packaging. Replacement products will be shipped to you upon receiving back the original purchase.
Exclusions (3a, 3b):
- If a product is not returned in new & unused condition, Miss Mayfly reserves the right to deny a full or partial refund or exchange and, in this case, the product will be returned to the customer. A cleaning and/or replacement fee may be deducted from the refund or charged to the exchange order if the returned product has missing parts, accessories, or packaging. Please see more information under "RETURN, REFUND & EXCHANGE DETAILS" below.
Return, Refund & Exchange Shipping Policy
3c. Shipping Charge Refund: Shipping charges paid by customer during purchase or for independently purchased labels cannot be refunded.
3d. Return Shipping Costs: A complimentary return shipping label will be provided to you. This label will be emailed and can be accessed through your customer account > order. Only one label will be provided per order.
3e. International Orders: Internationally located customers are responsible for all shipping, duties, taxes, and fees associated with any purchase, return, exchange and/or warranty replacement, including incoming out outgoing shipment costs. Warranty and repair laws differ by country and sometimes fall under warranty or repair processes which allows for consumers to send goods back for a temporary period of time without incurring additional duties and taxes. Customers should contact their country's appropriate agency to inquire about relevant laws.
- HS CODE: When an item is repaired and returned to the U.S., it should be classified under HS code 9802.001. Specifically, use 9802.00.40 for warranty repairs or alterations, and 9802.00.50 for non-warranty shipments.
Return, Refund & Exchange Details
3f. Restocking Fee: We deduct a small restocking fee of up to 2% from your refund to cover warehouse fulfillment expenses related to your order. At Miss Mayfly, we strive to offer the best prices while maintaining quality service. Although we’re not fans of fees, charging for actual costs helps us keep our product prices low. We wave restocking fees and offer one free "outgoing" exchange shipment for those who want to consult and try a better size. If you prefer an exchange over a return and refund, simply let us know, and we’ll guide you through the process.
3g. Cleaning & Replacement Fees:
Waders:
- Wader damages, including deformed/crumpled booties, dirt, stains, tears or other damage: The cost of damages will be deducted from refund and/or no refund will be granted.
- Bootie cleaning: $20
- Tags & Patch Kit: $5
- Belt: $20
- Tote: $15
Boots:
- Boot damages, including deformed/crushed uppers, dirt, stains, scrapes, or other damage: The cost of damages will be deducted from refund and/or no refund will be granted.
- Shoestring: $15
- Damaged Box: $5
- Boot Stuffing & Paper wrapping: $3
3h. Repackaging Directions:
- Please remember to include any packaging and accessory items included with your product:
- Waders: Tags, belt, bag, patch kit
- Boots: Undamaged box, boot stuffing and paper packaging
- Other: Return with product packaging intact
- Please make sure item is clean upon return:
- Waders: Please use a lint brush or tape to remove hair/debris from wader booties. To prevent creasing damage, fold the booties flat, with the entire bootie bottom facing outward.
- Boots: Wipe down any debris from boot surfaces and replace boot stuffing prior to shipping.
Return, Refund & Exchange Process
- Submit Exchange & Return Request Form- A customer service agent will review the request and get back to you shortly.
- If your return is authorized, you will receive a Return Authorization Number to boldly write on the outside of package. This number will track your return throughout the process.
- Utilize the complimentary or purchased label. If self-shipping, return to address provided in email.
- Once your return is received and clears inspection, we will issue the applicable refund back to the original form of payment, minus any utilized shipping fees paid, or issue a product exchange.
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4) Warranty: Affiliate Partner Products
Miss Mayfly store policies for products manufactured by affiliate partners.
4) Warranty
4a. Manufacturer Warranty: Warranties and guarantees beyond the first 30 days, are established by the manufacturer for goods that we sell in our store and are not guaranteed by Mayfly Sales LLC. For warranty issues that occur after 30 days, consumers should contact the product manufacturer for warranty-related concerns. If you have trouble contacting the manufacturer, please contact us for assistance.
- Exceptions may apply: This policy is governed by our affiliate partners and are subject to variance according to the partner’s warranty policy. To view exceptions to warranty policies, please See “Affiliate Partner Exceptions” below.
5) Refund, Return & Exchanges: Affiliate Partner Policy
5a. Refunds: Miss Mayfly offers a 100% satisfaction guarantee. Refunds must be requested within 30 days of delivery, and products must be returned in new, unused condition in their original product packaging. Refunds will be issued back to the original form of payment, after the item is returned.
- Exceptions may apply: This policy is governed by our affiliate partners and are subject to variance according to the partner’s policy. To view policy exceptions, please See “Affiliate Partner Exceptions” below.
- Exceptions may apply: This policy is governed by our affiliate partners and are subject to variance according to the partner’s policy. To view policy exceptions, please See “Affiliate Partner Exceptions” below.
5c. Exclusions: If a product is not returned in new condition, Miss Mayfly or our affiliated partners may deny a full or partial refund. If a full refund is denied, the product will be returned to the customer. A restocking fee may be deducted from the refund if the returned product is missing parts, accessories, or packaging.
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Return, Refund & Exchange Shipping Policy
5d. Shipping Charge Refund: Shipping charges paid by customer during purchase or for independently purchased labels cannot be refunded.
5e. Return Shipping Costs: A complimentary return shipping label will be provided to you. This label will be emailed and can be accessed through your customer account > order. Only one label will be provided per order.
- Exceptions may apply: This policy is governed by our affiliate partners and are subject to variance according to the partner’s policy. To view policy exceptions, please See “Affiliate Partner Exceptions” below.
5f. International Orders: Internationally located customers are responsible for all shipping, duties, taxes, and fees associated with any purchase, return, exchange and/or warranty replacement, including incoming out outgoing shipment costs. Warranty and repair laws differ by country and sometimes fall under warranty or repair processes which allows for consumers to send goods back for a temporary period of time without incurring additional duties and taxes. Customers should contact their country's appropriate agency to inquire about relevant laws.
- HS CODE: When an item is repaired and returned to the U.S., it should be classified under HS code 9802.001. Specifically, use 9802.00.40 for warranty repairs or alterations, and 9802.00.50 for non-warranty shipments
- Exceptions may apply: This policy is governed by our affiliate partners and are subject to variance according to the partner’s policy. To view policy exceptions, please See “Affiliate Partner Exceptions” below.
Affiliate Partner Exceptions
When purchasing from an affiliated partner listed below, their policies take precedence, overriding Miss Mayfly Policies.
VOITED BRANDED PRODUCTS
Warranty
VOITED offers a 365 DAYS TO LIFE guarantee against manufacturing and material defects for items purchased from authorized VOITED resellers including footwear and apparel products. Please note that our warranty coverage does have some limitations. For details, be sure to carefully read the terms and conditions of our warranty policy. For warranty related issues, please contact customercare@voited.com
Return & Refund Policy
VOITED refunds must be requested within 30 days of delivery, and products must be returned directly to the manufacturer in new, unused condition in their original product packaging.
All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and VOITED tags attached to them. This also includes all accessories and the stuff sack (if applicable). We reserve the right not to accept any return if the product shows signs of usage or has been used or altered from its original condition in any way.
International Orders: Governed by Voited policy, we do not process returns and exchanges for orders for Voited goods outside the US. If you have received a defective or incorrect item, please contact us.
GF PET BRANDED PRODUCTS
Warranty
We at GF Pet are proud to offer quality branded products to stand the test of time but understand that occasional manufacturing errors do occur. Please inspect your order upon reception and contact us immediately if an item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Any item that has been washed, worn, or used before the damage or defect occurred is generally not returnable and must be reviewed further by our team before replacing the item.
Return & Refund Policy: Items are eligible for return provided the return request is made within 30 days of the order date and not a clearance or final purchase item.
- To be eligible for a return, the item must be in the same condition as it was received: clean & unworn/unused, unwashed, clean from pet hair or marks of any kind, with tags attached and/or in its original packaging, with hanger. Kindly keep this in mind when trying the item on your pet.
- If your submitted Return Request is approved, we will provide you with one (1) prepaid return shipping label, for which a $5.00 restocking fee will be deducted from your refund amount. Shipping costs incurred during initial checkout are non-refundable.
- An order is eligible for one (1) prepaid return label only. For subsequent return shipping labels, the full cost of return shipping will be deducted from the available refund amount.
- Please also include the original packing slip inside the return.
- Items sent back without GF Pet's prior approval will not be accepted as returns and will be donated.
- We will notify you once we’ve received and inspected your item(s), and let you know if the return was approved or not, and if a refund was issued. If approved, you'll receive a refund on your original payment method.
GF Pet reserves the right to refund, replace, or refuse at our discretion. If an item(s) is returned and is not in its original condition, regardless of the presence of original tags, refunds will not be issued if we determine that the item(s) cannot be resold. This determination may be based on various factors, including but not limited to, the appearance, smell, and/or general condition of the item(s) upon return.
INTERNATIONAL ORDERS: Due to the high cost of shipping international orders, we regret that all sales are final for orders shipped outside Canada and USA. Please measure your dog carefully and follow GF Pet’s sizing guidelines to ensure you are ordering the correct size.
Exclusions:
- Unfortunately, we cannot accept returns or exchanges on items in the Sale section, Bowls & Feeders (Wood, Wood & Metal, Acrylic, Cooling) or international orders.
- Due to the nature of these products and for hygienic considerations, the Elasto-fit® ICE VEST®, ICE BAND, ICE BOWL & ICE MAT are FINAL SALE. No returns or exchanges can be made. Please make sure to measure your pet and follow our sizing guide when selecting their size.
Angler’s Coffee
Returns & Refunds
You have 30 days to return non-food items from the date you received it. Original packaging is appreciated. Returning an opened bag of coffee leads to all sorts of uncomfortable questions on both sides, so for coffee we offer a few options:
- We'll send you a different coffee on us. Just email support@anglerscoffee.com and we'll be happy to work with you on choosing your next bag.
- If not satisfied, you can get a full refund, no questions asked.