Shipping Policy
SHIPPING PRICE INCLUDES
1 FREE EXCHANGE PER ORDER*
Miss Mayfly will provide complimentary shipping label for one outgoing exchange shipment and one return per order, when a customer chooses an exchange instead of a refund.
*Applies to orders shipped to Continental & Pacific regions within the United States. Please see Exchange, Return & Refund Policy for details.
Order Cancelation
To cancel order due to incorrect shipping, customers may self-manage a cancelation by choosing "Cancel an Order" through our Help Center Dashboard. For Help, choose: "Orders, Payments & Shipping Help".
*Please note: We are closed on Holidays and weekends and weekdays after 5pm EST. For urgent order errors, please self-mange an order cancelation (return) through the Help Desk Dashboard.
Domestic Shipping
Fulfillment Locations- Delivery Times
We ship next business day, from Missouri, Monday - Friday.
The cut off time for same day order fulfillment is 12pm EST Monday-Friday. Fulfillment services are closed on weekends and holidays. Orders placed after 12 pm on Friday, will not ship until Monday, including express and overnight shipments.
Flat Rate Services: We ship USPS and UPS, choosing the carrier with the best delivery times and rates per the service selected and your location.
Express or Expedited Services: Delivery times differ by carrier and service chosen and will be estimated in the checkout process. Carriers no longer guarantee delivery times as quoted. We suggest allowing 1-2 extra days for carrier delays, especially near holidays.
Miss Mayfly is not in control of, nor responsible for carrier delivery times and/or delays and does not refund shipping fees.
The cut off time for same day order fulfillment is 12pm EST M-F. Fulfillment services are closed on weekends and holidays. Orders placed after 12 pm on Fridays will not ship until Monday, including express or overnight shipments.
Continental United States
| Flat Rate USPS Economy Shipping | 5-10 Days |
$7.95 USD
|
|---|
| Flat Rate USPS Priority/UPS Ground Shipping | 3-5 Days |
$12.95 USD
|
|---|
| USPS Express, UPS Expedited Services | 1-3 Days |
Calculated
|
|---|
United States- Alaska, Hawaii & Pacific regions outside of the continental USA.
| USPS & UPS Standard Shipping | 5-12 Days | Calculated |
|---|
| USPS Express & UPS Expedited | 2-5 Days |
Calculated
|
|---|
________________________________________
Tracking & Delivery
Tracking: Customers receive order and tracking info via email after placing an order. This info can also be accessed by logging into your Miss Mayfly® account. For tracking issues or if your package doesn’t arrive on time, submit an “Orders & Shipping Help” request through the Help Center Dashboard.
Lost Package: Once the package is with the carrier, it is out of our control. We do not receive preferential treatment from carriers. Visiting your local Post Office or UPS Office in person with your tracking number is often the most effective way to receive help from the carrier. If tracking fails, and your package has not arrived within 10 days of the carrier received date, please contact us to file a claim. After 10 days, and claim filing is complete, If the package is confirmed to be lost in transit, we will replace the product.
Package Theft: Suspected theft should be reported to the appropriate authorities as it is a criminal matter. Once the package has been delivered, the carriers responsibility is fulfilled. Miss Mayfly® does not replace stolen packages.
International Shipping
We Ship to Canada, Europe & More
INTERNATIONAL SHIPPING
All International shipping costs will be calculated at checkout, providing option for the following carriers as available for your location:
- UPS: Worldwide Standard & Expedited
- USPS: Priority Mail International, Express International
- DHL: eCommerce Parcel Standard, Direct & Express Worldwide
International Policy: Miss Mayfly® ships products internationally with the following policies differing from domestic shipping:
Exchange Shipping: Complimentary exchange shipping is not available for international orders. To ensure proper handling of duties & taxes, it is best to request a return & refund back to store credit or to original form of payment, to repurchase again.
Duties, Taxes, and Fees: Duties and taxes will be managed by Shopify Managed Markets and calculated at checkout. Customers are responsible for all shipping Fees, duties, taxes, and fees for outgoing and returned products.
Shipping: Delivery times will be revealed at checkout and are the carriers estimate. Carriers no longer guarantee delivery times quoted at the time of purchase. We suggest assuming delivery will take an extra 2-3 days from calculated quote. Miss Mayfly is not in control of, nor responsible for carrier delivery times and/or delays and does not refund shipping fees.
European Distribution: European customers may benefit from ordering through our European distributor: Nordic Fly-Fishing Distribution