How to Initiate an Exchange or Return Request
Exchanges & returns can be self-initiated through the Help Center Dashboard by choosing: "Initiate an Exchange or Return" within 30 days of purchase.
- For help choose: Submit Exchange or Return Help Ticket".
- For a personalized sizing consult, choose: "Request a Wader Sizing Consultation".
- For Warranty & Repair related returns please see Warranty & Repair Policy.
Repackaging Directions
Please remember to include any packaging and accessory items included with your product as follows:
- Waders: Tags, belt, bag, patch kit
- Boots: Undamaged box, boot stuffing and paper packaging
- Other: Return with product packaging intact
Please make sure item is clean upon return as follows:
- Waders: Please use a lint brush or tape to remove hair/debris from wader booties. To prevent creasing damage, fold the booties flat, with the entire bootie bottom facing outward.
- Boots: Wipe down any debris from boot surfaces and replace boot stuffing prior to shipping.
Miss Mayfly® Exchange, Return & Refund Policy
2a. Complimentary* Exchange: Customers can exchange products within 30 days of the ship date (return window). Miss Mayfly® will provide complimentary shipping labels for one return & outgoing shipment per "exchange" order. Products must be returned in new, unused condition in original packaging. Exchange orders will be shipped upon receiving the original purchase.
*For customers located within the continental & pacific regions within United States.
2b. Refunds: Refunds must be requested within 30 days of the ship date. Products must be returned in new, unused condition in original packaging. Refunds will be issued to the original form of payment or as store credit (as chosen) after the item is received. Once received, please allow up to 5 business days for return clearing, plus up to 5 days for refund processing.
*A restocking fee of up to 3% may be applied for refunds of 3 or more items per order.
Exclusions (2a, 2b): If a product is not returned in new and unused condition, Miss Mayfly® may deny a full or partial refund or exchange. A fee may be deducted the returned product is dirty or damaged ($25-$75) or has missing parts, accessories, or packaging ($15-$25).
Exchange, Return & Refund Shipping Policy
2c. Shipping Charge Refund: Shipping charges paid during purchase or for independently purchased labels are non-refundable.
2d. Return & Refund Shipping Costs: A return shipping label will be provided if occurring within the return window. Original shipping charges plus return shipping charge will be deducted from refund.
2e. International Orders: To ensure proper duty payments and refunds, we are unable to exchange International orders. Please request return and refund to store credit to repurchase.
Shipping label fees are non-refundable. International customers are responsible for all shipping, duties, taxes for purchases & returns, including incoming and outgoing shipment costs. Original shipping fee will be deducted from the refund. Return shipping fees will be billed to customer up front, or will be deducted from refund.
Payments and refunds, including duties and taxes, are managed by Shopify "Managed Markets" and will be refunded as legally appropriate.
HS Code: For repaired items returned to the U.S., use HS code 9802.001. Specifically, 9802.00.40 for warranty repairs or alterations, and 9802.00.50 for non-warranty shipments.
